Get started with EpiCall AI
Eight short steps from sign-in to a live agent — voice first, then chat. Each step has a two-minute video; follow along in your console.
EpiCall AI in 90 seconds
A quick tour of the whole product with a demo holiday company: agents that answer, call and chat, and everything they did — in about a minute and a half.
Your first voice agent
- 1
Create a call agent
Give your agent an ID, a name and a persona, then write the prompt it follows on every call.
You'll have: A call agent with its persona and prompt
2:12 video
- 2
Voice and languages
Choose the languages your callers speak, the speech pipeline and a voice. The recommended defaults work well for most calls.
You'll have: Languages and a voice chosen
2:26 video
- 3
Knowledge base
Add what your agent should know — upload a file, paste text or write Q&A — and attach it to your agent.
You'll have: A knowledge base your agent answers from
1:49 video
- 4
Tools
Let the agent take action during a call: describe the tool, the details it collects from the caller, and the request it sends.
You'll have: A tool your agent can use mid-call
2:42 video
- 5
Test and go live
Work through the setup checklist, talk to your agent in a test call, and put it live.
You'll have: A tested agent, ready for real calls
2:25 video
Chat on your website and WhatsApp
- 6
Chat agents
Create a chat agent from a template — like the FAQ assistant, which answers strictly from your knowledge base.
You'll have: A chat agent for your website and WhatsApp
1:35 video
- 7
Chat widget and install
Style the chat widget, add starter questions, and put it on your website with one line of code.
You'll have: The chat live on your website
1:40 video
- 8
Inbox and handover
Set yourself Available, pick up chats your agent hands over, and reply to visitors from the Inbox.
You'll have: Your team ready to take over chats
1:18 video
Ready to build yours?
Sign in to your console to follow along, or talk to us and we'll set up a pilot with you.