Your WhatsApp number, answered around the clock
Connect your WhatsApp Business number and your agents answer messages and calls on it — and your team takes over from the same Inbox when a person is needed.
What it does
Answers messages
Your chat agent replies to customers on WhatsApp, day and night, from your knowledge and tools.
Answers calls
When customers tap the call button on your WhatsApp number, your voice agent picks up.
Your team, in the same Inbox
Handed-over WhatsApp chats land in the Inbox beside website chats, and your team replies from there into WhatsApp.
Respects opt-outs
Customers can send STOP to stop messages and START to resume, and the agent honours it.
Live in minutes
Connect your number from the console, choose which agents answer, and switch it on or pause it any time.
One agent, every channel
The agent on your website and on WhatsApp is the same one, so answers stay consistent wherever customers reach you.
Where it answers
Build it once in the console, then put it wherever your customers already are.
- WhatsApp messagesYour chat agent answers on your own business number.
- WhatsApp callsYour voice agent answers calls placed from WhatsApp.
Live in three steps
Build
Write the agent's persona, choose its languages and voice, and test it in the console.
Connect
Add your knowledge and connect the tools and apps it should use.
Go live
Put it on your website, app, phone lines or WhatsApp, and watch every conversation.
Works with the tools you already use
Agents look things up and take action in your apps during the conversation — booking the slot, updating the CRM, raising the ticket.
16+ apps, including Salesforce, HubSpot, Zoho CRM, Pipedrive and more.
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
Talk to Sales