Website chat that resolves, and knows when to hand over
A chat agent on your website that answers from your knowledge, takes action through your tools, and passes the conversation to your team — with a summary — when a person is needed.
What it does
Styled to your brand
Your colours, title, position and starter questions, plus an optional pre-chat form for name, email or phone.
Hands over with a summary
When it can't finish, or the customer asks for a person, the chat goes to your team's Inbox with what the customer wants and what's been tried.
Knows when it's done
Resolved conversations are marked resolved, and details the customer shares — name, email, phone, location — are saved to their record.
Answers and acts
The same knowledge bases and tools as your voice agents: look up an order, book a slot or raise a ticket in the chat.
Call from the chat
Visitors who would rather talk can switch to a voice call with your voice agent, without leaving the chat.
Every conversation kept
Chat history with full transcripts, who the visitor was, where they came from and how it ended.
Where it answers
Build it once in the console, then put it wherever your customers already are.
- Your websiteOne line of code adds the chat bubble to every page.
- WhatsAppThe same agent answers messages on your WhatsApp Business number.
- Your app or serverAn API for chat inside your own app or product.
Live in three steps
Build
Write the agent's persona, choose its languages and voice, and test it in the console.
Connect
Add your knowledge and connect the tools and apps it should use.
Go live
Put it on your website, app, phone lines or WhatsApp, and watch every conversation.
Works with the tools you already use
Agents look things up and take action in your apps during the conversation — booking the slot, updating the CRM, raising the ticket.
16+ apps, including Salesforce, HubSpot, Zoho CRM, Pipedrive and more.
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
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