Voice agents for every stage of the customer lifecycle

From the first enquiry to the renewal, EpiCall AI makes and takes the calls that keep customers moving, in whichever Indian language they speak. Pick one to see how the conversation goes.

AI
EpiCall AI
Active call
Hi, this is EpiCall AI calling from City Health Clinic. I see you were looking to book a consultation — want me to check available slots?
Yes, I need to see a dermatologist sometime this week.
I have Dr. Mehta available Thursday at 4:30 PM or Friday at 11 AM. Which works better?
Friday at 11 works.
Booked — Dr. Mehta, Friday 11 AM. You'll get a confirmation SMS shortly.

Activate

Bring in new customers: answer enquiries, qualify leads and recover drop-offs.

Healthcare

Appointment booking & rescheduling

Attend to patient enquiries, offer appointment slots, and confirm the booking right on the call.

Hi, this is EpiCall AI calling from City Health Clinic. I see you were looking to book a consultation — want me to check available slots?
Yes, I need to see a dermatologist sometime this week.
Ed Tech

Discovery & lead qualification

Answer prospect questions, gauge intent, and route qualified leads straight to a counsellor call.

Hi, thanks for downloading our JEE prep brochure! Are you preparing for this year's exam or next year's?
Next year, I'm in class 11.
E-commerce

Abandoned cart recovery

Reach shoppers who dropped off at checkout and recover the sale with a timely nudge.

Hi, I noticed you left a pair of running shoes in your cart — still interested?
Oh yeah, I got busy. Are they still in stock?
BFSI

KYC & onboarding completion

Collect pending KYC details over a quick call so accounts activate without a branch visit.

Hi, your account application is almost done — we just need your PAN details to complete KYC.
Okay, give me a second... it's ABCDE1234F.

Retain

Keep revenue coming in: reminders, renewals, collections and win-backs.

BFSI

Collections & EMI recovery

Automated calling lifts collections engagement, with every promise-to-pay logged instantly.

Hi, this is a reminder that your EMI of ₹4,200 was due on the 5th. Would you like to pay now or schedule for later this week?
I can pay by Friday, salary's delayed.
Insurance

Renewal & premium collection

Remind policyholders ahead of expiry and collect the premium without a lapse in cover.

Hi, your health policy is due for renewal on the 15th. Should I go ahead and process it on your saved card?
Wait, has the premium changed?
Insurance

Quote follow-up & drop-off recovery

Re-engage prospects who started a quote but didn't finish, and close the policy on the call.

Hi, I saw you started a car insurance quote but didn't finish — can I help complete it?
Yeah, I got confused about the add-ons.
E-commerce

Re-engagement

Win back lapsed customers with a personal nudge and a reason to come back.

Hi, it's been a while since your last order — we've added new arrivals in your size. Want a quick look?
Sure, what's new?
Ed Tech

Fee payment reminders

Chase pending fee payments and offer flexible installments to reduce drop-offs.

Hi, this is a reminder that the term-2 fee of ₹18,000 is due by the 20th.
Can I pay in two parts?

Support

Resolve questions and follow up after the sale, day or night.

Healthcare

Post-discharge & medication follow-up

Follow-ups that keep patients on track after discharge and OPD visits.

Hi, this is a follow-up call after your discharge on Monday. How are you feeling?
Much better, but I forgot when to take the second dose.
IT Support

L0 query containment

Resolve common first-line queries instantly, freeing up human agents for complex issues.

My VPN keeps disconnecting every few minutes.
That's usually the auto-lock setting — can you check if 'Always On' is enabled in your VPN app settings?
E-commerce

Order status & WISMO

Answer “where is my order” queries instantly with live shipment status.

Where is my order? It's been 5 days.
Let me check — your order shipped yesterday and is currently in Bengaluru, expected by tomorrow evening.
IT Support

In-product troubleshooting & triage

Diagnose common issues on the call and escalate the rest with full context attached.

The app crashes every time I try to export a report.
Got it — which report type, and roughly how many rows?
E-commerce

Delivery confirmations & rescheduling

Confirm delivery windows ahead of time and reschedule instantly if the customer isn't available.

Hi, your order is out for delivery today between 2–5 PM. Will someone be available?
Actually, I won't be home till evening.

Don't see yours? The same agent can be built for any call your team makes or takes. Browse by industry or see pricing.

Ready to put an AI voice agent on every call?

Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.

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