Confirm delivery windows ahead of time and reschedule instantly if the customer isn't available. Handled end to end by a voice agent — on calls, chat and WhatsApp.
AI
D2C & E-commerce agent
Live call · Indian English
Agent speaking
Hi, your order is out for delivery today between 2–5 PM. Will someone be available?
Latency ~280msIn progress
Why teams hand this to an agent
Fewer failed deliveries
Customers confirm they'll be there, or reschedule.
Accurate addresses
Landmarks and changes captured before dispatch.
Happier customers
No missed parcels or wasted trips.
Delivery confirmations & rescheduling across industries
The same agent, shaped for how each industry talks to its customers.
Try it with a sample agent
A real call with the D2C & E-commerce sample agent — in your browser, or on your phone.
More support use cases
Post-discharge & medication follow-upVoice · HealthcareL0 query containmentVoice · IT SupportOrder status & WISMOVoice · E-commerceIn-product troubleshooting & triageVoice · IT Support24/7 support chat with human handoverChat · TelecomReturns & refunds in chatChat · E-commerceShipment help on WhatsAppWhatsApp · LogisticsCalls inside WhatsAppWhatsApp · TravelOutage & service alert callsVoice · UtilitiesCitizen helpline & grievance statusVoice · Public ServicesClaim intake (first notice of loss)Voice · InsuranceAI Call CenterVoice · TelecomAI Customer ServiceVoice · E-commerce
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
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