Tell customers when to expect their parcel, confirm the address, and reschedule or re-attempt — before the delivery van leaves.
What gets in the way today
Nobody home, parcel returned
A failed first attempt costs a second trip — or the whole order.
Wrong or vague addresses
Drivers lose time finding a flat without a landmark.
Rescheduling is manual
Customers call in, wait, and still miss the slot.
How the agent runs a call
- 1
Gives the window
Tells the customer when the parcel will arrive.
- 2
Confirms the address
Reads back the area and landmark, and notes any change.
- 3
Reschedules or reroutes
Another day, a neighbour or security — confirmed out loud.
- 4
Books re-attempts
After a missed delivery, at a time that suits them.
Calls it handles
- Delivery and pickup updates
- Address confirmation
- Failed-delivery re-attempts
Also on chat and WhatsApp — the same agent, wherever your customers reach you.
Try the Delivery updates agent
A real call with a sample agent — in your browser, or on your phone.
Connected to your Logistics stack
The agent looks things up and saves outcomes in the tools your team already uses, during the call.
Questions from Logistics teams
Can it update the delivery in our system?+
Yes — through a tool connected to your order or dispatch system, the change is saved as the customer confirms it.
Does it handle cash on delivery?+
It reminds the customer of the amount to keep ready; it never takes payment on the call.
Which languages can it speak?+
Every major Indian language, switching when the customer does. The demo agent on this page speaks Indian English; your own agent is set up in the languages your customers use.
Other industries
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
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