Resolve common first-line queries instantly, freeing up human agents for complex issues. Handled end to end by a voice agent — on calls, chat and WhatsApp.
AI
BPO & Contact Centers agent
Live call · Indian English
Customer speaking
My VPN keeps disconnecting every few minutes.
Latency ~280msIn progress
Why teams hand this to an agent
No queue
Every caller is answered at once, day or night.
Routine, resolved
Resets, status checks and how-tos, handled end to end.
Clean handovers
What it can't solve goes to a person with a summary.
L0 query containment across industries
The same agent, shaped for how each industry talks to its customers.
Try it with a sample agent
A real call with the BPO & Contact Centers sample agent — in your browser, or on your phone.
More support use cases
Post-discharge & medication follow-upVoice · HealthcareOrder status & WISMOVoice · E-commerceIn-product troubleshooting & triageVoice · IT SupportDelivery confirmations & reschedulingVoice · E-commerce24/7 support chat with human handoverChat · TelecomReturns & refunds in chatChat · E-commerceShipment help on WhatsAppWhatsApp · LogisticsCalls inside WhatsAppWhatsApp · TravelOutage & service alert callsVoice · UtilitiesCitizen helpline & grievance statusVoice · Public ServicesClaim intake (first notice of loss)Voice · InsuranceAI Call CenterVoice · TelecomAI Customer ServiceVoice · E-commerce
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
Talk to Sales