Diagnose common issues on the call and escalate the rest with full context attached. Handled end to end by a voice agent — on calls, chat and WhatsApp.
AI
BPO & Contact Centers agent
Live call · Indian English
Customer speaking
The app crashes every time I try to export a report.
Latency ~280msIn progress
Why teams hand this to an agent
Guided fixes
Step-by-step help from your knowledge base.
Smart triage
Collects the details your engineers need.
Tickets done right
Raised with priority and context in your helpdesk.
In-product troubleshooting & triage across industries
The same agent, shaped for how each industry talks to its customers.
Try it with a sample agent
A real call with the BPO & Contact Centers sample agent — in your browser, or on your phone.
More support use cases
Post-discharge & medication follow-upVoice · HealthcareL0 query containmentVoice · IT SupportOrder status & WISMOVoice · E-commerceDelivery confirmations & reschedulingVoice · E-commerce24/7 support chat with human handoverChat · TelecomReturns & refunds in chatChat · E-commerceShipment help on WhatsAppWhatsApp · LogisticsCalls inside WhatsAppWhatsApp · TravelOutage & service alert callsVoice · UtilitiesCitizen helpline & grievance statusVoice · Public ServicesClaim intake (first notice of loss)Voice · InsuranceAI Call CenterVoice · TelecomAI Customer ServiceVoice · E-commerce
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
Talk to Sales