Order confirmations, delivery updates and returns — without a call centre
Confirm cash-on-delivery orders before they ship, answer "where is my order?" instantly, and book return pickups — by voice, chat or WhatsApp.
What gets in the way today
COD orders get refused at the door
Unconfirmed cash-on-delivery orders become failed deliveries and wasted shipping.
"Where is my order?" floods support
The most common question is also the most repetitive one to answer.
Returns need a back-and-forth
Checking the window and booking a pickup takes several messages or a long call.
How the agent runs a call
- 1
Confirms the order
Reads out the item and amount, and checks the customer still wants it.
- 2
Checks the address
Confirms the area and landmark, and updates it if something changed.
- 3
Answers order status
Looks up any order and gives the delivery window.
- 4
Books returns
Checks the return window and books a pickup slot.
Calls it handles
- Order confirmation and COD verification
- Delivery updates and rescheduling
- Order status (WISMO)
- Abandoned-cart recovery and re-engagement
Use cases
Also on chat and WhatsApp — the same agent, wherever your customers reach you.
Try the Order support agent
A real call with a sample agent — in your browser, or on your phone.
Connected to your D2C & E-commerce stack
The agent looks things up and saves outcomes in the tools your team already uses, during the call.
Questions from D2C & E-commerce teams
Can it look up real orders?+
Yes — connect Shopify or WooCommerce and the agent reads order and delivery status during the conversation.
Does it work on WhatsApp?+
The same agent can answer on your WhatsApp Business number, by message and by call.
Which languages can it speak?+
Every major Indian language, switching when the customer does. The demo agent on this page speaks Indian English; your own agent is set up in the languages your customers use.
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
Talk to Sales