Let an AI agent resolve repetitive first-line queries, cover overflow and after-hours, and hand over to a person with a summary when it's needed.
What gets in the way today
Peaks overwhelm the floor
Queues spike and callers abandon before anyone answers.
After-hours goes unanswered
Customers who call at night get voicemail.
Agents repeat the easy ones
Password resets and status checks take time from complex cases.
How the agent runs a call
- 1
Answers at once
No queue — every call is picked up.
- 2
Resolves the routine
Resets, status checks and how-tos, using your tools.
- 3
Hands over with context
Complex calls go to a person with a summary of what's been tried.
- 4
Logs everything
Transcripts, outcomes and tickets in your helpdesk.
Calls it handles
- Overflow at peak times
- After-hours cover
- Repetitive first-line queries, with handover to a person
Use cases
Also on chat and WhatsApp — the same agent, wherever your customers reach you.
Try the First-line support agent
A real call with a sample agent — in your browser, or on your phone.
Connected to your BPO & Contact Centers stack
The agent looks things up and saves outcomes in the tools your team already uses, during the call.
Questions from BPO & Contact Centers teams
What happens when it can't resolve something?+
It hands the call or chat to your team with a summary, so the customer doesn't repeat themselves.
Does it create tickets?+
Yes — connect Zendesk, Freshdesk, ServiceNow or Jira Service Management and it raises or updates tickets.
Which languages can it speak?+
Every major Indian language, switching when the customer does. The demo agent on this page speaks Indian English; your own agent is set up in the languages your customers use.
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
Talk to Sales