EMI reminders, promise-to-pay, KYC follow-ups and renewals — handled by a voice agent that verifies the customer first, stays within your compliance rules, and logs every commitment.
What gets in the way today
Reminder calls don't scale
Every due date means thousands of the same call, and agents spend the day dialling rather than resolving.
Compliance is hard to guarantee
Tone, disclosures and identity checks vary call to call — and one slip is a regulatory problem.
Promises go unrecorded
A customer's "I'll pay on the 7th" lives in someone's notes, not in your system.
How the agent runs a call
- 1
Verifies first
Confirms the customer's identity before any account detail is mentioned.
- 2
States the facts
The amount and due date, plainly — no threats, no pressure.
- 3
Gets a commitment
Asks for a date and amount, reads it back, and logs the promise to pay.
- 4
Escalates when needed
Hardship, disputes or distress go straight to your team.
Calls it handles
- Payment and EMI reminders
- Collections and promise-to-pay
- KYC verification and onboarding
- Renewal follow-ups
Use cases
Also on chat and WhatsApp — the same agent, wherever your customers reach you.
Try the Collections & EMI agent
A real call with a sample agent — in your browser, or on your phone.
Connected to your BFSI stack
The agent looks things up and saves outcomes in the tools your team already uses, during the call.
Questions from BFSI teams
Does it follow collections guidelines?+
The agent never threatens, never implies legal action, and never discloses account details to anyone but the verified customer. Hardship and disputes are handed to your team.
Where do promises to pay go?+
Into your CRM or loan system through its tools, with the date and amount the customer confirmed on the call.
Which languages can it speak?+
Every major Indian language, switching when the customer does. The demo agent on this page speaks Indian English; your own agent is set up in the languages your customers use.
Other industries
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
Talk to Sales