Let customers track, reschedule and redirect parcels in a WhatsApp chat, with photos and live updates. Handled end to end by an AI agent on your WhatsApp Business number — by message and by call.
S
SwiftShip ✔
Business account
Where is my parcel? AWB 778123410:02✓✓
Message
Why teams hand this to an agent
Self-serve tracking
Status, delivery windows and proof of delivery in the chat.
Changes before dispatch
Reschedules and address changes reach the courier in time.
Fewer failed deliveries
Customers are there when the parcel arrives.
Shipment help on WhatsApp across industries
The same agent, shaped for how each industry talks to its customers.
Try it with our own agent
Chat with the agent on this site, or have it call you — and ask how it would handle shipment help on whatsapp for you.
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The same kind of agent that would run your whatsapp conversations.
More support use cases
Post-discharge & medication follow-upVoice · HealthcareL0 query containmentVoice · IT SupportOrder status & WISMOVoice · E-commerceIn-product troubleshooting & triageVoice · IT SupportDelivery confirmations & reschedulingVoice · E-commerce24/7 support chat with human handoverChat · TelecomReturns & refunds in chatChat · E-commerceCalls inside WhatsAppWhatsApp · TravelOutage & service alert callsVoice · UtilitiesCitizen helpline & grievance statusVoice · Public ServicesClaim intake (first notice of loss)Voice · Insurance
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
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