When a chat needs a conversation, the customer taps call in WhatsApp and the voice agent answers — with the chat's context. Handled end to end by an AI agent on your WhatsApp Business number — by message and by call.
WH
Wanderlust Holidays ✔
Business account
My flight got cancelled, can I just call?10:02✓✓
Message
Why teams hand this to an agent
One tap to talk
Customers call from the chat, no number to dial.
Context carries over
The voice agent knows what was said in the chat.
Solved on the call
Rebookings and changes, done while they're on the line.
Calls inside WhatsApp across industries
The same agent, shaped for how each industry talks to its customers.
Try it with our own agent
Chat with the agent on this site, or have it call you — and ask how it would handle calls inside whatsapp for you.
Chat now
The same kind of agent that would run your whatsapp conversations.
More support use cases
Post-discharge & medication follow-upVoice · HealthcareL0 query containmentVoice · IT SupportOrder status & WISMOVoice · E-commerceIn-product troubleshooting & triageVoice · IT SupportDelivery confirmations & reschedulingVoice · E-commerce24/7 support chat with human handoverChat · TelecomReturns & refunds in chatChat · E-commerceShipment help on WhatsAppWhatsApp · LogisticsOutage & service alert callsVoice · UtilitiesCitizen helpline & grievance statusVoice · Public ServicesClaim intake (first notice of loss)Voice · Insurance
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
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