Bookings, changes and enquiries for travel — on WhatsApp, chat and calls
Reply to ad enquiries on WhatsApp in seconds, rebook cancelled trips on a call, and confirm reservations — with an agent that speaks your travellers' language.
What gets in the way today
Ad leads go cold
Enquiries from ads wait hours for a reply, and the traveller books elsewhere.
Disruptions flood the lines
One cancelled flight or storm means hundreds of calls at once.
Confirmations take staff time
Reminders and reconfirmations are routine, but someone still has to make them.
How the agent runs a call
- 1
Answers instantly
Replies to every enquiry with the package, price and what's included.
- 2
Qualifies the trip
Dates, travellers and budget, asked the way a person would.
- 3
Changes bookings
Looks up the booking and offers real alternatives.
- 4
Hands over the rest
Complex itineraries go to your experts with the chat attached.
What it handles
- Package and booking enquiries from ads
- Cancellations and rebookings
- Reservation confirmations and reminders
- Calls inside WhatsApp
Use cases
Also on chat and WhatsApp — the same agent, wherever your customers reach you.
Try the EpiCall AI agent
Talk to our own agent about your travel & hospitality use case — on your phone, or try a sample agent in your browser.
Talk in your browser
Uses your microphone. Nothing is stored beyond the session.
Choose a sample agentConnected to your Travel & Hospitality stack
The agent looks things up and saves outcomes in the tools your team already uses, during the call.
Questions from Travel & Hospitality teams
Can it reply to click-to-WhatsApp ads?+
Yes — the agent answers on your WhatsApp Business number, so enquiries from ads get a reply straight away, day or night.
Can it change a booking?+
With your booking system connected as a tool, it looks up bookings and makes the change during the conversation.
Does it work on chat and WhatsApp as well as calls?+
Yes. The same agent answers your website chat and your WhatsApp Business number — by message and by WhatsApp call — with the same knowledge, tools and handover to your team.
Which languages can it speak?+
Every major Indian language, switching when the customer does. The demo agent on this page speaks Indian English; your own agent is set up in the languages your customers use.
Other industries
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
Talk to Sales