Answer plan and billing questions around the clock, keep customers informed during outages, and run surveys after installs — with clean handovers to your team.
What gets in the way today
Outages overwhelm support
Everyone calls at once, and most just want to know when service is back.
Billing questions repeat
The same questions about charges and plans, all day.
Feedback is an afterthought
Installs and support cases rarely get a follow-up.
How the agent runs a call
- 1
Identifies the customer
By registered number or account ID, before discussing the account.
- 2
Explains the bill
Charges, plans and due dates, from your billing system.
- 3
Shares outage status
Known outages and restoration times, and logs new faults.
- 4
Hands over with context
Disputes and technical cases reach a person with a summary.
What it handles
- Plan and billing questions
- Outage updates and fault logging
- Support chat with handover
- Feedback and NPS calls
Use cases
Also on chat and WhatsApp — the same agent, wherever your customers reach you.
Try the EpiCall AI agent
Talk to our own agent about your telecom & broadband use case — on your phone, or try a sample agent in your browser.
Talk in your browser
Uses your microphone. Nothing is stored beyond the session.
Choose a sample agentConnected to your Telecom & Broadband stack
The agent looks things up and saves outcomes in the tools your team already uses, during the call.
Questions from Telecom & Broadband teams
Can it troubleshoot connections?+
It walks customers through the steps in your knowledge base — restarting the router, checking lights — and raises a technician visit when those don't work.
How does handover work?+
The customer is passed to your team on the same call or chat, and the agent's summary goes with them.
Does it work on chat and WhatsApp as well as calls?+
Yes. The same agent answers your website chat and your WhatsApp Business number — by message and by WhatsApp call — with the same knowledge, tools and handover to your team.
Which languages can it speak?+
Every major Indian language, switching when the customer does. The demo agent on this page speaks Indian English; your own agent is set up in the languages your customers use.
Other industries
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
Talk to Sales