Remind policyholders before their cover lapses, take them to a secure payment link, and answer claim-status questions after a careful identity check.
What gets in the way today
Policies lapse quietly
Customers who meant to renew simply forget, and the relationship ends.
Claim-status calls pile up
"Where is my claim?" is asked daily and needs a lookup every time.
Identity checks are inconsistent
Sharing policy details with the wrong person is a real risk.
How the agent runs a call
- 1
Checks identity
Name and date of birth before any policy detail.
- 2
Reminds the facts
Renewal date, premium and what renewing on time keeps.
- 3
Sends a secure link
Payment happens by link — never card details on the call.
- 4
Answers claims
Shares claim status, and hands changes to an advisor.
Calls it handles
- Policy renewals and premium collection
- Premium due reminders
- Claim status updates
- Quote follow-up and drop-off recovery
Use cases
Also on chat and WhatsApp — the same agent, wherever your customers reach you.
Try the Insurance renewals agent
A real call with a sample agent — in your browser, or on your phone.
Connected to your Insurance stack
The agent looks things up and saves outcomes in the tools your team already uses, during the call.
Questions from Insurance teams
Does it collect payments on the call?+
No. It sends a secure payment link by SMS or WhatsApp; it never asks for card numbers, CVV or OTPs.
Can it promise a claim will be approved?+
No. It shares the claim's current status and expected next update, and passes anything else to your team.
Which languages can it speak?+
Every major Indian language, switching when the customer does. The demo agent on this page speaks Indian English; your own agent is set up in the languages your customers use.
Other industries
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
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