Answer the surge of calls during outages with the latest restoration time, remind customers about bills with a pay link, and help with new connections.
What gets in the way today
Outages jam the phone lines
Thousands call at once, and most hear a busy tone.
Bills go unpaid
Reminders by letter or SMS are easy to ignore.
Connection queries repeat
Documents, fees and timelines — asked again and again.
How the agent runs a call
- 1
Finds the area
Identifies the customer's area from their account or address.
- 2
Shares the status
Known faults and restoration times from your systems.
- 3
Logs new faults
Records fresh reports with the location.
- 4
Follows up
SMS or WhatsApp once service is restored.
What it handles
- Outage updates and fault reports
- Bill reminders with pay links
- New connection and meter questions
- Complaint status
Use cases
Also on chat and WhatsApp — the same agent, wherever your customers reach you.
Try the EpiCall AI agent
Talk to our own agent about your utilities & energy use case — on your phone, or try a sample agent in your browser.
Talk in your browser
Uses your microphone. Nothing is stored beyond the session.
Choose a sample agentConnected to your Utilities & Energy stack
The agent looks things up and saves outcomes in the tools your team already uses, during the call.
Questions from Utilities & Energy teams
Can it handle thousands of calls at once?+
Yes — every caller is answered, so an outage doesn't mean a busy tone.
Can it take bill payments?+
It sends a secure payment link by SMS or WhatsApp; card details are never taken on the call.
Does it work on chat and WhatsApp as well as calls?+
Yes. The same agent answers your website chat and your WhatsApp Business number — by message and by WhatsApp call — with the same knowledge, tools and handover to your team.
Which languages can it speak?+
Every major Indian language, switching when the customer does. The demo agent on this page speaks Indian English; your own agent is set up in the languages your customers use.
Other industries
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
Talk to Sales