Answer scheme and service questions, register grievances and share their status, and book visits — in the citizen's own language, at any hour.
What gets in the way today
Helplines can't keep up
Long waits, limited hours, and callers who give up.
Language is a barrier
Citizens can't always be served in the language they speak.
Status means a visit
People travel to an office just to ask where their application is.
How the agent runs a call
- 1
Understands the request
In the citizen's language, switching when they do.
- 2
Answers from official information
Schemes, eligibility and documents, from your knowledge base.
- 3
Registers and tracks
Grievances and applications, with a reference number.
- 4
Escalates
Urgent or sensitive cases go to an officer.
What it handles
- Scheme and service information
- Grievance registration and status
- Application status
- Appointment and visit reminders
Use cases
Also on chat and WhatsApp — the same agent, wherever your customers reach you.
Try the EpiCall AI agent
Talk to our own agent about your government & public services use case — on your phone, or try a sample agent in your browser.
Talk in your browser
Uses your microphone. Nothing is stored beyond the session.
Choose a sample agentConnected to your Government & Public Services stack
The agent looks things up and saves outcomes in the tools your team already uses, during the call.
Questions from Government & Public Services teams
Which languages does it speak?+
Every major Indian language, switching mid-conversation when the citizen does.
Where is data kept?+
Conversations are stored with your deployment's settings; the agent never reads out personal data to anyone who hasn't been verified.
Does it work on chat and WhatsApp as well as calls?+
Yes. The same agent answers your website chat and your WhatsApp Business number — by message and by WhatsApp call — with the same knowledge, tools and handover to your team.
Which languages can it speak?+
Every major Indian language, switching when the customer does. The demo agent on this page speaks Indian English; your own agent is set up in the languages your customers use.
Other industries
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
Talk to Sales