Resolve orders, returns, refunds and account questions on the first call, in the customer's language, and hand over to your team with a summary when a person is needed. Handled end to end by a voice agent — on calls, chat and WhatsApp.
AI
D2C & E-commerce agent
Live call · Indian English
Customer speaking
I got the wrong colour of the mixer grinder I ordered.
Latency ~280msIn progress
Why teams hand this to an agent
Resolved on the first call
Looks up orders and accounts and takes action while the customer waits.
In their language
Every major Indian language, switching when the customer does.
Hands over with context
Your team picks up with a summary, so no one repeats themselves.
AI Customer Service across industries
The same agent, shaped for how each industry talks to its customers.
Try it with a sample agent
A real call with the D2C & E-commerce sample agent — in your browser, or on your phone.
More support use cases
Post-discharge & medication follow-upVoice · HealthcareL0 query containmentVoice · IT SupportOrder status & WISMOVoice · E-commerceIn-product troubleshooting & triageVoice · IT SupportDelivery confirmations & reschedulingVoice · E-commerce24/7 support chat with human handoverChat · TelecomReturns & refunds in chatChat · E-commerceShipment help on WhatsAppWhatsApp · LogisticsCalls inside WhatsAppWhatsApp · TravelOutage & service alert callsVoice · UtilitiesCitizen helpline & grievance statusVoice · Public ServicesClaim intake (first notice of loss)Voice · InsuranceAI Call CenterVoice · Telecom
Ready to put an AI voice agent on every call?
Talk to us about your call volumes, languages, and channels — we'll show you EpiCall AI handling a real conversation in under a week.
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